Cancellation Policy
LAST UPDATED May 27 2024
A missed appointment or short-notice cancellation causes scheduling problems for other patients wanting to book our services. Due to the difficulty of filling last minute cancellations, we require 24 hours’ notice if you are unable to attend your appointment.
Please advise us as soon as possible if you need to rearrange an appointment so that we can offer your time to someone who is on our waiting list, and to ensure we can find another time that suits you as well.
Due to our small business size, we have the following cancellation policies:
- We will send you a reminder SMS more than 24 hours before your appointment. Please read the text to confirm the date and time, then please respond either by calling or replying to the SMS.
- Cancelling appointments with MORE than 24 hours’ notice is absolutely fine and we will be more than accommodating. We understand that life gets in the way.
- Failing to attend, rescheduling, or cancelling appointments with LESS than 24 hours’ notice will incur a fee of $50. This fee will be added your treatment when you next reschedule your appointment with us.
- We may also reserve the right to charge the cost of the treatment upfront before making another appointment. This measure would be required only if there have been several cancellations.
